Refund policy

We accept refunds and exchanges.

Returns
Returns may be made within 30 days of the date on the invoice. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in its original packaging, unused and in the same condition that you received it.

Proof of purchase and a valid Return Authorization number (RA#) are required.

Refunds
Upon receipt and inspection, you will be notified of the approval or rejection of your refund.

If approved, your refund will be processed within 3 business days, and a credit will be applied based on the original method of payment. Please be sure to allow sufficient time for credits to appear in your account. Most banks and credit cards can take up to 10 business days for credit processing.

Late or missing refunds
If more than 15 business days have passed since you have been approved for the refund, first check/contact your bank or credit card company again.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 818.884.8478.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: 7236 Owensmouth Ave., Canoga Park, California, US, 91303.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a credit will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will need to refund the gift giver directly.

Shipping
To return your product, you should mail your product to: 7236 Owensmouth Ave., Ste. B, Canoga Park, California, US, 91303

You are responsible for paying the return shipping costs and ensuring they arrive safely at our studios. Shipping costs are non-refundable.

Depending on where you live, the time will vary for your exchanged product to reach you.

NOTE: If you are shipping an item over $75, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.